Te Kete Wānaka
Learning, Teaching and Library
FAQs
Here are some quick answers to some commonly asked questions.
Information about passwords and a link to reset can be found here.
Check out the A-to-Z of Student Support Services.
Here you can find information about what services are available and contact details for Student Health.
Check it out here.
If you require an extension or special consideration for any assessment you need to apply for an Aegrotat. There’s a link on Akoraka | Learn to apply directly. It's on the home page, on the right-hand side, in the Exams & Assessments block. For extensions, special consideration or an aegrotat click on "Aegrotat, including Covid". This has information about the aegrotat process and an online form for you to complete - it's quick and easy. Once you have completed the online form, the Examinations Office will manage your application for you.
Try using LUCAS or email Student Services.
It’s awesome. Check out this info about facilities, classes and membership.
Check out the campus map.
There are printers all over campus for you to use. Instructions for use are at IT Help Printing Services.
Registered students get MS Office 365 for free while studying. Instructions for installation are at IT Help.
For support with the various MS applications Word, Excel, PowerPoint.
Further support and information for these and Outlook, One Drive, One Note, MS Teams can be found here.
Today’s hours can be found here or you can check our calendar.
You can book here.
Book in for workshop here.
Visit our EndNote page. If you need further help come to a workshop or book an appointment with a Learning Advisor.
Check out Referencing to get started. If you need further help use AskLive, drop in or book an appointment with a Learning Advisor.
If it’s a quick question come to a drop in session or book an appointment with a learning advisor.
Search for the full article title in LibrarySearch. Click the “Full text available” or “Online access” link. If you’re off-campus or on a mobile device you’ll be prompted to login and then you should reach the full text.
Common issues:
- Searching doesn’t find the article -> on the left, tick the “Include items with no full text to request interloan, purchase etc” box – if there’s still no result post-grads and staff can place an interloan request.
- If you have a different problem, contact us with the article details.
Check out Building your search strategy, ask at the Library Enquiries or book an appointment with a Learning Advisor.
New students should bring your ‘confirmation of enrolment’ email and a physical form of photo ID (we cannot accept photos on phones, screenshots etc.) to Library Enquiries, on the left as you enter the Library.
For replacement cards, start with getting a form from Student Admin confirming you’re still currently enrolled.
More information about ID cards is at Getting your ID Card.